2024 AI TRENDS CHEAT SHEET

The 4 key trends reshaping how enterprises work with AI

1. Generative AI in Automation

What's Changing:
Teams are moving beyond basic automation to end-to-end workflow transformation

Action Steps:
  • Map your repetitive workflows
  • Start with email and document automation
  • Measure time saved per task

Pro Tip: Begin with tasks that take 10+ minutes but aren't mission-critical

2. AI-Enhanced Customer Experience

What's Changing:
Personalization at scale is becoming the norm, not the exception

Action Steps:
  • Audit current customer touchpoints
  • Implement smart response systems
  • Track satisfaction metrics

Pro Tip: Focus on augmenting human support, not replacing it

3. Ethical AI Implementation

What's Changing:
Ethics and bias checks are becoming standard practice

Action Steps:
  • Establish AI governance framework
  • Regular bias testing
  • Document decision processes

Pro Tip: Create clear escalation paths for AI decisions

4. AI-Driven Decision Making

What's Changing:
Moving from gut feelings to data-backed strategies

Action Steps:
  • Identify key decision points
  • Set up data collection
  • Create feedback loops

Pro Tip: Start with low-risk decisions to build confidence

Want to master these trends?

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